Verify that you are in the same Region as the impaired instance. To troubleshoot using the AWSSupport-TroubleshootRDP document Log in to the Systems Manager Console. If none of these helped, please provide the console output for your instance using the Amazon EC2 console, select the instance, and then choose Actions, Monitor and troubleshoot, Get system log I would suggest you to check the followingĪs AWS-User-5291433 mentioned, check if Session manager worksĬheck the security group allows traffic from your computer to port 3389 (RDP).Ĭheck if the instance health checks have passedĬheck that your instance has a public IPv4 address.Ĭheck if the instance is in a public subnet and check the route table for the subnetĬheck the network access control list (ACL) for the subnet.Īs a last step, check if Remote Desktop Protocol is enabled but this can only be done once you access through session manager In this case, you can fix the issue by enabling it manually via the System Properties screen and by allowing Network Level connections. One of the most common problems that will trigger the Error Code 0x204 is an instance in which the Remote Desktop Protocol is not enabled on the Windows machine.
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